AutoCanvas Shipping Policy

All orders are typically processed and dispatched within 3 to 5 business days after we receive your order confirmation email. This processing window excludes weekends and public holidays. Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and courier details. 

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Please note that processing time is separate from the delivery time, which varies depending on your location and the shipping method selected at checkout. During peak periods or product releases, processing times may be extended. We appreciate your patience as we work to get your order out as quickly as possible.

AutoCanvas currently ships across:

• Canada

• United States (Coming Soon)
   

For international shipping requests outside Canada and the United States, please contact us before placing your order.

Delivery times may vary depending on your location and the shipping carrier. Standard Shipping: 3–10 business day

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Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, customs processing, or peak holiday periods.

Shipping costs are calculated at checkout based on:

• Destination

• Package size and weight

• Shipping method selected
   

Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer unless otherwise stated.

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Customers are responsible for providing accurate shipping information at checkout.

AutoCanvas is not responsible for:

• Delays caused by incorrect addresses

• Lost packages due to incorrect shipping information provided by the customer

• Additional shipping charges incurred due to address corrections

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you in working with the shipping carrier.

Once an order has been handed over to the carrier, delivery timelines are outside of our control.

Local pickup is available for customers in the Greater Toronto Area (GTA).
 

Pickup Location:
238 Bonis Ave, Scarborough, ON M1T 3W7
 

Pickup Hours:

• ​Monday – Thursday: 12:00 PM – 7:00 PM

• Friday – Saturday: 12:00 PM – 4:00 PM

• Sunday & Public Holidays: Closed
   

To ensure your order is ready, please provide at least 24 hours' notice before arriving for pickup.

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You will receive a confirmation once your order is prepared and available for collection. Please bring your order confirmation when picking up your purchase.

If your order arrives damaged:

1. Take photos of the product and packaging immediately.

2. Contact us within 48 hours of delivery.

3. Include your order number and photos in your email.
    

We will review the claim and work with you to provide a replacement or appropriate resolution.