We accept returns within 14 days of delivery for items that arrive damaged, defective, or significantly different from the product description.​

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To be eligible for a return:

• The item must be in its original condition.

• The frame, diecast car, and all included components must be returned.

• Proof of purchase is required.

• Photos of the product and packaging may be requested before approving a return.

If your order arrives damaged during shipping, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging
   

Once reviewed, we will offer one of the following:

• A replacement product

• A repair (if applicable)

• A full refund

Many AutoCanvas products are handcrafted and made to order.

Because of the custom nature of these items, we do not accept returns or exchanges for:

• Custom-built frames

• Personalized products

• Special-order items

• Products purchased during clearance or final-sale promotions
   

Unless the item arrives damaged or defective.

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider.

• Original shipping charges are non-refundable unless the return is due to our error or a damaged product.

• We only replace items if they are damaged, defective, or incorrect.

• If you received the wrong item, please contact us within 7 days of delivery and we will arrange a replacement.

• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

• We recommend using a trackable shipping service.

• AutoCanvas is not responsible for returns lost in transit.